MMS_Virtual Chromebook Hospital.pdf
Madison MS Virtual Chromebook Hospital Process
In order to provide technology help during the “Stay at Home” and “Social Distancing” orders by the State and County we have created the Madison Virtual Chromebook Hospital!
Need help with your chromebook? Below are some common problems and solutions:
Problem:
Do you have a problem with your password?
Solution:
Email your teacher directly. Your teacher can help you with these issues.
Problem:
Do you have technical issues with your chromebook?
Solution:
Video Tutorials
FAQ: Self-troubleshooting Guide
Or, use this PDF GUIDE to fix common Chromebook problems such as these:
•Chromebook Won't Turn on or is Not Loading
•Battery Won't Charge
•Sound Doesn't Work
•Chromebook is Slow
•Resetting Browser Settings
•Language Change
If you are still in need of assistance, please contact IT Tech Support.
Still having issues? You will be contacted within 24 hours M-F.
•Email Marian Blue or Vivian Boring (Esp.)
•You may also call and leave a voice message.
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Contact
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Email address
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Phone number and extension
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Marian Blue
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marianblue@vistausd.org
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(760) 940-0176 ex 62702
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Vivian Boring (Spanish)
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vivianboring@vistausd.org
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(760) 940-0176 ex 62006
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If our team is unable to help:
•We will assist you in making contact with our District’s IT Dept.
•Call or email the VUSD Technology Department they will reach out to you and attempt to solve the problem remotely.
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Contact
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Email address
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Phone number and extension
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VUSD IT Department
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servicedesk@vistausd.org
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(760) 726 2170 ext. 92500
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If all fails we will schedule a time for you to bring the chromebook to Madison for Hands-on care or replacement.